ShakeBet Privacy Policy

At ShakeBet Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, create a ShakeBet account, or use any of our services, including our sportsbook, live casino, and slots. By registering with us or continuing to browse our site, you agree to the practices described below.

Who We Are

ShakeBet is owned and operated by May Sun Services S.A. (May Sun Services Sociedad Anonima), licensed and regulated by Anjouan Gaming, Government of the Autonomous Island of Anjouan, Union of Comoros, under license number ALSI-202411025-FI1. We act as the data controller responsible for the personal information processed through our platform, and we take this responsibility seriously across every market we serve, including Europe, Canada, Australia, and New Zealand.

Information We Collect

When you complete our registration process, deposit funds, or play games, we collect several categories of personal data. We do this to verify your identity, provide our services, comply with licensing obligations, and improve your overall experience with us.

• We collect identity details such as your full name, date of birth, nationality, and government-issued identification used for KYC verification.
• We gather contact information, including your email address, phone number, and residential address.
• We record financial information related to your deposits and withdrawals, such as payment method details, transaction history, and wallet addresses for cryptocurrency transactions.
• We track your gaming activity, including games played, wagers placed, bonus usage, and sports betting selections.
• We log technical data such as your IP address, device type, browser, and login timestamps.
• We may collect communication records when you contact our support team via email or LiveChat.

How We Use Your Information

We use the data we collect for legitimate business and legal purposes connected to operating ShakeBet Casino responsibly and securely.

• We use your information to create and manage your ShakeBet account and verify your identity before processing deposits or withdrawals.
• We process your payment details to facilitate transactions across our supported deposit methods, including Visa, Mastercard, Bank Transfer, and various cryptocurrencies.
• We monitor your account activity to detect fraud, prevent money laundering, and comply with our licensing obligations under Anjouan Gaming regulations.
• We use your contact details to send important account notifications, security alerts, and, where you have opted in, promotional offers such as our Welcome Shakers package, Weekend Boost, and ShakeClub loyalty rewards.
• We analyze gameplay data to personalize your experience, improve our game library, and tailor missions within our Store and Races features.
• We retain records as required by law and our regulatory obligations, even after account closure.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website efficiently and understand how visitors interact with ShakeBet Casino. Cookies help us remember your login session, language preference, and currency settings. We also use analytics cookies to measure traffic and improve our platform's performance. You can manage or disable cookies through your browser settings, although doing so may affect certain features of our site.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us deliver our services.

• We share data with payment processors to complete deposits and withdrawals securely.
• We work with identity verification providers to confirm your age and identity in line with responsible gambling requirements.
• We may disclose information to our game providers, including 3 Oaks Gaming, Pragmatic Play, Evolution, and others, solely to the extent necessary for game functionality and fraud prevention.
• We cooperate with regulatory authorities, law enforcement, and auditors when legally required.
• We may share anonymized or aggregated data with marketing and analytics partners.

Data Security

We implement industry-standard security measures, including encryption, secure servers, and restricted internal access, to protect your personal and financial information from unauthorized access, alteration, or loss. While we strive to maintain robust safeguards, no system is completely immune to risk, and we encourage you to use strong passwords and keep your login credentials confidential.

Data Retention

We retain your personal data for as long as your ShakeBet account remains active and for a reasonable period afterward to meet our legal, regulatory, and accounting obligations. If your account becomes inactive, we may apply inactivity fees as outlined in our Terms and Conditions, and we will retain transaction records in accordance with applicable financial regulations.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honoring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You can request that we delete your data, subject to our legal retention obligations.
• You may withdraw your consent to marketing communications at any time.
• You can request a copy of your data in a portable format where technically feasible.

To exercise any of these rights, please contact our support team at support-en@shakebet.com, and we will respond within a reasonable timeframe.

Restricted Jurisdictions

We do not knowingly collect or process data from individuals residing in restricted territories, including the United States, United Kingdom, and other listed jurisdictions. If we discover that an account has been created from a restricted location, we reserve the right to suspend the account and process the closure in accordance with our policies.

Children's Privacy

Our services are intended strictly for adults who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors, and if we become aware that we have inadvertently gathered such data, we will take immediate steps to delete it.

Third-Party Links

Our website may contain links to third-party sites, including payment providers and affiliate partners. We are not responsible for the privacy practices of these external websites, and we encourage you to review their respective privacy policies before sharing personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will post any revisions on this page, and we encourage you to review it regularly. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about how we handle your personal data, or if you would like to exercise any of your privacy rights, please reach out to our support team via LiveChat, available 24/7, or by email at support-en@shakebet.com. We are here to address your concerns and ensure your experience with ShakeBet Casino remains safe and transparent.